Usually technology decisions are made based on a vendor controlled sales demonstrations and then the “shiny object’ syndrome comes into play when demo’s precede following a logical flow of a P5TA-like methodology. Inevitably, there will be unknowns that are unknown when this methodology, or like methodology, is not followed. You won’t know whether the technology of the vendor can actually solve 80-90%+ of your key pain points. Most companies I have found, do not go through a thorough vendor evaluation process to make a critical business decision either.

Same old adage of why you never go grocery shopping when you are hungry, and especially without a shopping list of what you are looking for. Before you shop there are a series of things you need to know, like; do you have health issues, are you on a special diet, on an exercise program, or have any food allergies, and the like.

You get my point. Technology needs to be preceded in this sequence by a solid understanding of how these all work together and in this specific sequence -> Planning, People, Programs, Policies, Processes and predesigned expectations of how you are going to measure success of all of these things real-time by your analytics. P5TA